X Appliance Inc.Services / Fridges & freezers
Fridge and freezer repair
When a fridge or freezer stops keeping cold, every hour costs you food. That's why fridge and freezer calls go to the front of our line, in Haldimand County, Hamilton, Brantford and the towns in between.
- Certified technician
- Insured
- Close to 10 years
- Family-owned
- Flat-rate pricing
Our priority service, because food can't wait
A washer that won't spin is a hassle. A fridge that won't cool means groceries in the garbage, and a full chest freezer can be a much bigger loss. So when you tell us it's a fridge or freezer, it moves up our list, and we aim for a same-day or next-day visit where the schedule allows.
We repair the fridges and freezers people actually live with: top-freezer, bottom-freezer and side-by-side fridges, French-door models with ice and water in the door, and the upright and chest freezers in basements, garages and cottages.
We're a family-owned business based in Fisherville, in Haldimand County. Our certified technician has close to 10 years of experience, and you get an estimate before any repair starts.
- Service
- Fridges, freezers, ice makers
- Priority
- Yes. Food loss comes first
- Visits
- Same or next day where possible
- Brands
- Samsung, LG, Bosch, Miele, Whirlpool, Frigidaire & more
- Pricing
- Flat rate, estimate before any repair
- Call or text
- 905-531-7000
- Hours
- Mon–Fri 9 a.m.–7 p.m.
Sat 9 a.m.–4 p.m.
Sun closed
Common problems we fix
What fridges and freezers do when something's wrong
Not cooling, or only partly
The freezer seems fine but the fridge is warm, or both are slowly losing cold. Often it's a fan, the defrost system or a control.
Frost building up
A thick layer of frost on the back wall of the freezer or around the vents usually means the defrost system isn't doing its job.
Water on the floor or under the crisper
A blocked defrost drain, a leaking water line, or an ice maker fill that's overflowing.
Ice maker and water dispenser
No ice, small or hollow cubes, slow water, or a dispenser that keeps dripping.
New or louder noises
Buzzing, clicking, grinding or a rattling fan. Some fridge sounds are normal. We can tell you which ones aren't.
Too cold, or running non-stop
Lettuce freezing in the crisper, or a fridge that never seems to shut off.
Door seals
A torn or loose gasket lets warm air in and makes the whole fridge work harder.
Chest and upright freezers
Not holding temperature, frost piling up, or no power light at all.
Signs it needs a technician
Time to have it looked at
- A fridge thermometer reads above 4°C, or the freezer above -18°C, and it stays there
- Ice cream is soft, or frozen food isn't hard anymore
- Frost is building on the back wall of the freezer
- Water collects under the crisper drawers or on the floor
- The compressor clicks on and off again and again
- You can hear it running, but nothing is getting colder
Simple, safe things to try
Before you call
- Check it's plugged in and the breaker hasn't tripped. Does the light come on?
- Look at the temperature setting. A dial that got bumped is more common than you'd think.
- Move food away from the air vents inside. Packed shelves can block the cold air.
- Close the door on a sheet of paper. If it slides out with no grip, that part of the seal isn't sealing.
- Unplug it and vacuum the condenser coils, behind the bottom front grille or on the back on many models.
- Leave a little space around the sides and back so heat can get away.
When to stop and call
Stop there and call us if…
- You smell burning, or see scorch marks near the back or bottom
- The breaker trips again after you reset it
- Water is getting near the outlet or the cord
- The freezer has started to thaw. Don't wait for it to sort itself out
- The next step means taking off back panels or the inside cover
- There's ice in the way. Never chip at it with a knife or sharp tool; one slip can puncture a refrigerant line
While you wait, keep the doors shut as much as you can, and move the food you'd most hate to lose to another freezer or a cooler with ice. Call or text 905-531-7000.
How it works
From a warm fridge to a cold one
Call or text
Call or text 905-531-7000, or send a request online. We call you back to set a time. Nothing is booked automatically.
Same or next-day visit
Fridge and freezer calls go to the front of the line. We aim for a same-day or next-day visit where possible.
Flat-rate estimate
We find the cause and give you a flat-rate price before any work starts. No surprises, and it's your call.
Repair
Fixed on the spot when we can, or a follow-up visit once the part is in.
FAQ
Fridge and freezer questions
Do fridge and freezer calls really go first?
Yes. Fridges and freezers are our priority service, because lost food can't wait. Tell us it's a fridge or freezer when you call or text, and we'll aim for a same-day or next-day visit where possible.
Is it worth repairing an older fridge?
Often it is, but it depends on what's wrong. We diagnose it first and give you an estimate upfront, so you can decide between repair and replacement. If a repair doesn't make sense, we'll say so.
Do you repair chest and upright freezers?
Yes. Basement, garage or cottage, we work on standalone freezers as well as fridge-freezers.
What details help when you get in touch?
What kind of fridge it is, what it's doing, and when it started. The model number helps too. It's usually on a sticker inside the fridge section. You can add a photo of it in the request form.
Do you come to Hamilton and Brantford?
Yes. We're based in Fisherville, in Haldimand County, and we also cover Hamilton, Brantford, Norfolk and the towns in between. See the service areas page for the list. In Haldimand County and nearby, the service call is $89. Places further from our base have a small travel charge added to the service call, and we'll tell you the amount when we call you back.
Which brands do you repair?
We work on the major brands sold in North America, and we're especially well known for Samsung, LG, Bosch, Miele, Whirlpool and Frigidaire, along with their sister brands. See brands we repair. Not sure about yours? Send a photo of the model sticker with your request.
Do you service fridges at cottages and rentals?
Yes, we do a lot of cottage, Airbnb and rental work. If you're not on site, we'll sort out access when we call you back and send you the estimate before any repair.
Google reviews & our work
Real work, real reviews
Real customers on Google, and real repairs on our Instagram.
Such a pleasant experience with these guys! They were able to repair my leaking refrigerator in an hour and the cost was very reasonable.
We were having a little problem with our dryer and I called in for solution. The next day Wes solved the problem. I will definitely recommend him.